The Goals identify the results that DRI will deliver as the organization implements the Strategic Plan. Each goal was revisited for their appropriateness and the following lists the revised goals that the Division will attain:

1. Deliver exceptional levels of service to DRI customers.
    
2. Create a work environment that supports a talented and diverse workforce, characterized by teamwork, productivity, and quality.
    
3. Manage DRI through superior leadership, planning, and communications.
    
4. Build and maintain strong partnerships and alliances that support the objectives of DRI.
    
5. Establish DRI as the premier transportation research organization in the country.

The Objectives outlined on the next pages are aligned with each one of the five goals listed above. Performance measures are included that will assist with measuring overall goal attainment. If not identified already, the baseline for each performance measure will be developed over the next 6-12 months and targets will be set for the next evaluation period. Action Plans identifying the actual action steps that will be taken to accomplish each goal/objective are included in the Appendices.